We help provide IT Support in different ways or a combination of different ways:
- We can go to the customer’s location and diagnose and fix on the spot
- The customer can meet somewhere and give us the computer, and we bring it back to our home office to work on, and then provide the customer back the computer when the troubleshooting and task is done.
- We can go to the customer’s location and install a remote desktop client so that we can remotely diagnose and troubleshoot issues from our location at anytime during non-peak hours, so that it improves our efficiency and will not disturb the business’s working hours.
- The customer can give us the Google remote desktop code and allow us to remote desktop in to solve the problem, improving our efficiency so that we don’t need to travel to the location.
- If we install the remote desktop client on the customer’s computer, after troubleshooting is solved, we will remove our account from their computer.
Customer’s are required to provide us the credit card information or to provide a 50% e-transfer as a down-payment before we start any work. The down-payment is non-refundable as we needed to spend time and effort troubleshooting the issue.
We will abide to all privacy laws and protect customer’s information. Accessing information is only required that is directly related to the task and verifying troubleshooting itself.
Customer’s are advised to back up their data before giving us the computer to fix. Regardless, we will still do our own backup of data to ensure safety and integrity in case our troubleshooting fails, we can roll back and restore that data. However, we are not liable for any data loss and its related liability issues involved, should any problems occur.
Sometimes we would need to install Google Remote Desktop on the customer’s computer to allow us to troubleshoot more efficiently if it requires much more time to diagnose. We will make aware to the customer that our Google Remote Desktop account be signed in onto their computer so that we can diagnose the problem more efficiently and even outside of regular hours. Once the troubleshooting is solved, we will remove our account from their computer. The policies above will still apply while this feature of remote troubleshooting is used.
